Terms & Conditions

Read our terms and conditions.

Last Updated: 25/01/2026
Effective Date: 26/01/2026

1. INTRODUCTION AND ACCEPTANCE

1.1. Agreement to Terms

Welcome to SocialSure (“Company,” “We,” “Us,” or “Our”), a proprietary platform operated by SocialSure Pvt. Ltd., a company duly incorporated under the provisions of the Companies Act, 2013, having its registered office in New Delhi, India.

By accessing, browsing, or using our website (socialsure.co), mobile application, or any associated software services (collectively, the “Platform”), including but not limited to using our AI-powered chatbot, generating Payment Protection forms, or subscribing to our membership plans (Free, Pro, Elite), you (“User,” “Creator,” or “Brand”) explicitly acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”).

1.2. Electronic Record

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.

1.3. Modifications

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Your continued use of the Services following the posting of changes constitutes your acceptance of such changes.

IF YOU DO NOT AGREE TO THESE TERMS, OR IF YOU ARE NOT ELIGIBLE TO USE THE SERVICES, PLEASE IMMEDIATELY CEASE USE OF THE PLATFORM.

2. NATURE OF SERVICES

2.1. Intermediary Status

SocialSure operates strictly as a technological intermediary and facilitator under Section 79 of the Information Technology Act, 2000. We provide digital tools to facilitate transactions and communications between independent Creators and Brands. We are not a party to any agreement entered into between a Creator and a Brand.

2.2. Description of Services

Our services include, but are not limited to:

AI-Powered Assistance: A conversational chatbot powered by Large Language Models (LLMs) such as Gemini for providing preliminary legal information, drafting assistance, and brand matching queries.
Document Automation: The generation of digitally signed, standardized Service Agreements, Payment Protection Forms, and Legal Notices.
Marketplace: An AI-driven recommendation engine connecting Creators with Brands based on data analytics.
Dispute Management: A structural framework to facilitate communication between disputing parties and, where applicable, connection to third-party human legal experts.

2.3. IMPORTANT DISCLAIMERS

Not a Law Firm: SocialSure is NOT a law firm, and our employees are not acting as your attorneys. The information provided by the Platform, including the AI Chatbot, is for general informational purposes only and does not constitute professional legal advice.
Not an Insurer or Bank: SocialSure is NOT an insurance company or a banking institution. We do not guarantee payments, nor do we underwrite financial risks.
No Attorney-Client Relationship: Use of the chatbot, templates, or consultation services does not create an attorney-client relationship between you and SocialSure.

3. ACCOUNTS AND VERIFICATION

3.1. Eligibility

You represent and warrant that you are at least 18 years of age or the age of majority in your jurisdiction of residence and have the legal capacity to enter into binding contracts.

3.2. Account Registration & Security

You agree to provide true, accurate, current, and complete information during the registration process.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. You agree to immediately notify SocialSure of any unauthorized use of your account.

3.3. KYC Compliance

To utilize the Payment Protection tools and access the Relief Fund, you agree to provide valid Know Your Customer (KYC) documents as requested (e.g., PAN, GST Certificate, Aadhar, Incorporation Certificate).

Material Breach: The submission of falsified, inaccurate, or misleading identity documents constitutes a material breach of these Terms, resulting in immediate termination of your account and forfeiture of any accumulated benefits.

4. SUBSCRIPTION PLANS AND PAYMENTS

4.1. Membership Tiers

SocialSure offers the following tiers of service:

Free Plan: Includes basic access to the AI Chatbot and the Community Forum.
Pro Plan (₹1,499/month): Includes 5 Payment Protection forms per month, priority support queue, basic account monitoring, and limited eligibility for the Relief Fund (up to ₹2 Lakhs per annum).
Elite Plan (₹3,999/month): Includes unlimited Payment Protection forms, a dedicated account manager, proactive takedown services, and extended eligibility for the Relief Fund (up to ₹10 Lakhs per annum).

4.2. Payment Terms

Billing: Subscription fees are billed in advance on a monthly or annual basis via third-party payment gateways.
Taxes: All fees are exclusive of applicable taxes (including GST), which will be charged in addition to the subscription fee.
Refunds: All payments are final and non-refundable, unless strictly required by applicable law.
Price Changes: We reserve the right to modify subscription pricing at any time. Any price changes will be communicated with at least 30 days' notice and will take effect at the start of the next billing cycle.

5. THE "RELIEF FUND" (BENEVOLENT FUND)

5.1. Nature of the Fund

The SocialSure Relief Fund is a discretionary benevolent assistance program. It is NOT an insurance policy, indemnity scheme, or guaranteed financial product. The Company is under no statutory or contractual obligation to approve any specific claim.

5.2. Eligibility Criteria

Access to the Relief Fund is restricted to:

Active Pro and Elite members.
Members who are in "good standing" (no Terms violations or payment arrears).
Incidents occurring during an active paid subscription period.

5.3. Scope of Assistance

Financial assistance is provided solely for verifiable income loss directly resulting from:

Proven platform hacks (e.g., account compromise).
Unjustified algorithm bans or suspensions.
Documented payment defaults by verified brands on deals secured via SocialSure Payment Protection Forms.

5.4. Payout Caps (Aggregate Per Annum)

Pro Plan: Maximum aggregate payout of ₹2,00,000 (Indian Rupees Two Lakhs) per annum.
Elite Plan: Maximum aggregate payout of ₹10,00,000 (Indian Rupees Ten Lakhs) per annum.

5.5. Sole Discretion & Claims Process

All payouts are subject to the absolute approval of the SocialSure Claims Committee. The User must submit a formal claim with evidentiary proof (e.g., FIR copies, correspondence, forensic logs) within 7 days of the incident. SocialSure reserves the right to reject claims that do not meet our standards or appear fraudulent.

6. PAYMENT PROTECTION FORMS

6.1. Contractual Relationship

The Payment Protection Forms generated via the SocialSure dashboard create a binding legal contract strictly between the Creator and the Brand. SocialSure acts solely as the document provider and is not a party to these contracts.

6.2. Enforcement & Collection

No Guarantee: While SocialSure provides tools for sending automated payment reminders and legal notices, we do not guarantee actual payment collection.
Brand Liability: The Brand is solely and personally liable for the payment of the contract value. As per the standard terms in the generated forms, the Brand is liable to pay interest at 1.5% per month (18% per annum) on any delayed payments.

7. AI MARKETPLACE AND MATCHING

By using the Marketplace features, you explicitly grant SocialSure a worldwide, royalty-free license to access, analyze, and process your public social media data (including engagement rates, niche, follower demographics, and content style) for the purpose of matching you with potential Brands.

7.2. No Guarantee of Results

We do not guarantee that using the Marketplace will result in a specific number of deals, a specific level of income, or any engagement whatsoever. Matches are generated by algorithms based on available data and do not constitute an endorsement of any Brand or Creator.

8. INTELLECTUAL PROPERTY

8.1. Company IP

All rights, title, and interest in and to the SocialSure platform, including our AI algorithms, source code, logos, trademarks, database structures, and the "Payment Protection" methodology, are and will remain the exclusive property of SocialSure Pvt. Ltd.

8.2. Restrictions

You agree not to:

Reverse engineer, decompile, or disassemble any aspect of the Platform.
Scrape, copy, or monitor specific content using robots, spiders, or other automated means.
Use the Platform to build a competitive product or service.

8.3. Your Content

You retain ownership of the content you create. However, by connecting your social accounts, you grant us the necessary rights to display your profile and metrics to prospective Brands within the Marketplace.

9. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable Indian law:

9.1. CAP (LIABILITY LIMIT)

SocialSure’s total aggregate liability for any claim arising out of or in relation to these Terms, whether in contract, tort, negligence, strict liability or otherwise, shall strictly not exceed the maximum aggregate payout limit applicable to the User’s specific Subscription Plan (e.g., the Relief Fund cap) at the time the claim arose.

9.2. SOLE DISCRETION & FINALITY

The assessment, valuation, investigation, and approval of any claim amount or relief payout shall be at the sole and absolute discretion of SocialSure. The User expressly agrees that SocialSure’s decision regarding the validity and value of any claim shall be full, final, and binding. The User hereby waives, to the fullest extent permitted by law, any right to contest, challenge, appeal, or dispute such determination in any court, tribunal, or arbitration forum.

9.3. EXCLUSIONS

We are strictly not liable for:

AI Errors: Incorrect, misleading, out-of-date, or incomplete answers provided by the AI chatbot (“Hallucinations”). Users are advised to verify all AI outputs with qualified human professionals.
Third-Party Actions: Non-payment, breach of contract, negligence, or fraud by Brands or Creators.
Platform Actions: Administrative actions, including bans, suspensions, restrictions, or shadow-bans taken by third-party platforms (e.g., Instagram, YouTube, LinkedIn, X, TikTok).
Indirect Damages: Any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, goodwill, business opportunities, or loss of data.

10. INDEMNITY

You agree to indemnify, defend, and hold harmless SocialSure, its directors, officers, employees, consultants, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees) arising from:

Your use of and access to the Service;
Your violation of any term of these Terms of Service;
Your violation of any third-party right, including without limitation any copyright, property, or privacy right;
Your submission of false, fraudulent, or misleading information (including KYC data).

11. DISPUTE RESOLUTION AND GOVERNING LAW

11.1. Mediation

In the event of any dispute arising between a Creator and a Brand, the parties must first refer the matter to the SocialSure Mediation Desk. The Company will facilitate an amicable settlement discussion for a period of fourteen (14) days.

11.2. Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of this agreement to arbitrate, involving SocialSure shall be determined by Arbitration in India.

Arbitrator: The arbitration shall be conducted by a Sole Arbitrator appointed exclusively by SocialSure.
Act: The arbitration shall be governed by the Arbitration and Conciliation Act, 1996 (as amended).
Seat and Venue: The seat and venue of the arbitration shall be New Delhi, India.
Language: The proceedings shall be conducted in English.

11.3. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Subject to the arbitration clause above, the courts of New Delhi shall have exclusive jurisdiction over any disputes arising out of these Terms.

12. GENERAL PROVISIONS

12.1. Force Majeure

SocialSure shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond SocialSure’s reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation, acts of God, pandemics, or government actions.

12.2. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary so that these Terms will otherwise remain in full force and effect and enforceable.

12.3. Entire Agreement

These Terms, along with the Privacy Policy and any specific Service Agreements generated via the platform, constitute the entire agreement between you and SocialSure and supersede all prior or contemporaneous communications and proposals, whether electronic, oral, or written.

12.4. Contact Information

For any questions regarding these Terms, please contact us at: SocialSure Pvt. Ltd. Registered Office: New Delhi, India Email: legal@socialsure.co